Inventory the controls
Locate deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion and marketing preferences in the live account.
This page is a decision worksheet built around a specific search task. It separates observable records, first-party wording and unresolved claims so the conclusion can be checked again after a material change.
Define scope
Record whether a control spans casino, sportsbook, apps, related brands and all payment methods. A product-only limit can leave another route open.
Test effective time
Save confirmation and activation timestamps, especially for limit reductions, cooling-off and exclusions. Record any delay or contradictory support message.
Preserve access to records
Download account, transaction and limit history before closure where available. Keep independent support details outside the account.
Escalate when controls fail
Stop depositing, document the failure and use independently verified support or exclusion channels. Do not rely on promotional support to diagnose loss of control.
The strongest tool is the one that reliably interrupts access
Limits can support a plan, but repeated changes or workarounds are a signal to use cooling-off, self-exclusion and independent help. Gambling should never be treated as a way to recover losses or pay essential costs.
Questions this page resolves
Is a reality check the same as a time limit?
No. A reminder shows elapsed play; a limit should restrict access or activity under defined rules.
What should I save after setting a limit?
Keep the amount, period, scope, confirmation and effective timestamp.
Where can Australians find independent support?
Gambling Help Online provides free confidential support and information.